Frequently Asked Questions
We have collected the most frequently asked questions and answers and grouped them into categories for you on this page. Click on a category, then on the question, and the answer will be displayed. If you still need help after reviewing the information on these pages you can use our online support form to reach a customer service representative.
If you know what you're looking for and don't need to browse the categories you can use the search below. Type in a keyword related to your problem and a list of possible questions/answers will be displayed.
Customer Accounts
Click here for details regarding the use of your personal account (including information on updating your account information).
- Can anyone see my password?
- How do I remove my name from the mailing list?
- What are cookies? Why do I need them? How do I activate them?
- What is my Purchase History and where can I find it?
- What type of information is contained in my Account, and where can I locate my Account?
- Where can I change my e-mail address?
- Why do I login and out?
- Why do I need a password?
MIDI File Types
Answers to questions related to different types of MIDI files we offer.
Miscellaneous
All other questions we receive that just didn't fit into any of the other categories.
Ordering
How to place an order with Music Mansion.
- Can I leave items in my shopping cart?
- Can I place a phone order?
- Can other people see what I have in the shopping cart?
- How do I download MIDI songs?
- How do I empty my shopping cart?
- How do I know my order has been completed?
- How long do items remain in my shopping cart?
- What are my responsibilities after I purchase?
- What is my Shopping Cart and where do I find it?
- What payment options are available to me?
- Will I be billed for items placed in my shopping cart?
Privacy
Click here for information regarding our privacy policy, your Music Mansion password, the use of "cookies," our newsletter distribution list and more.
- Do we use cookies?
- Does the policy change?
- How do we protect your password?
- What about links to other sites?
- What about other information that you post or send through our site?
- What information do we collect and how do we use it?
- When might we disclose your information without your consent?
Product Information
All you need to know about the products available on Music Mansion.
- Can I request songs?
- How can I put MIDI files I've downloaded onto floppy disk?
- Where can I find my downloadable files?
Product Returns / Refunds
Our return/refund policy and related information.